Dogeared Jewels and Gifts – Culver City – Culver City, CA
Wednesday, February 22nd, 2012Dogeared Jewels and Gifts – Culver City – Culver City, CA
address:
6047 Bristol Pkwy
Culver City, CA 90230
Neighborhoods: Culver City, Crenshaw
TEL: (888) 846-0444
Hours:
About This Business:
Reviews
:
Kalin P.
Maegen C.
Flor D.
excellent customer service. i needed a repair for a necklace i bought from their online store and they were very friendly, prompt and responsive (emails) through the entire process of how to send the item in and what to expect.
I had high hopes for this company and their products, but I was disappointed with both. ?My mother and I bought a Groupon and used it to ordere one of their popular karma necklaces online, and we were both very surprised when they arrived as they turned out to be so much smaller than they appeared online. ?The site lists the diameter of the ring, but there is no description of the chain thickenss or ring thickness, which were both extremely thin and look more like baby’s jewelry in my opinion. ?It is difficult to judge proportions when there is no reference point in the picture – I think it would be very helpful if they had different images for each item, including an image of the jewelry on a manican. ?I would never have purchased this necklace if I had known it would be so thin – you can barely see it when I put it on. So, if you want to make a purchase, just be aware that the pictures are deceiving, and the charms and chains are extremely thin and small.I contacted customer service about potentially exchanging the necklaces for larger ones Stainless Steel Bangles, and they were not helpful at all. ?They basically told me they do not do exchanges. ?Additionally, I had paid with a Groupon and used a coupon code, and the customer service rep told me I would lose part of my Groupon value and that I wouldn’t be able to use my coupon code if I returned the necklace and ordered a new item because their policy had changed regarding the use of Groupons and coupon codes at the same time. ?However, I explained that when I made my purchase, their policy did allow the use of both, and since I simply wanted to do an exchange (at no cost to them), I felt they should honor what the policy was when I placed my original order. ?The service rep continued to refuse to give in any way. ?I could not understand why Dogeared would rather leave my mother and I disappointed with both the product and company than simply help us to exchange our necklaces for necklaces of identical value – it would be at absolutely NO cost to Dogeared 925 Sterling Silver Jewelry! ?I explained this to the rep, and after many many emails, she pushed it onto her boss, who noted that they would “make a one time exception” to allow me to return my order – like they were doing me a big favor. ?However, they only offered to reinsate my groupon for $40.50 (but it was worth $50), plus I would have to pay shipping both ways. ?I already thought the necklace was way overpriced, so considering all the hassle and frustration I had already gone through, I decided it wasn’t worth it to spend another $15 just to do an exchange and risk having something go wrong and have to argue with them all over again. ?I also think they’re WAAAAAY overpriced to begin with. ?I never would have made a purchase from their store if I didn’t have a Groupon, and I still considered it to be on the pricey side for what you’re getting – there’s no way I’d pay $54 (plus shipping) for this thin thin thin piece of jewelry! ?Overall, the take-home message is that the pictures are deceiving in that they make the jewelry appear to be much bigger/thicker & more durable than it is, and the customer service was really not great either. ?I was disappointed with my experience, and I will certainly not order from them again.
Ever heard of a “karma,” ?”pearls of friendship Sterling Silver Bracelets,” and “make a wish necklace?” ?Want one? ?Sure you could easily make one, but it probably won’t be as cute as the Dogeared version. Love love love this store, and although they don’t have a flagship location, I am happy to say that I frequent the online location with my handy dandy plastic. If you are ?looking for a creative gift that provides a silly or inspiring message, then look no further. ?Dogeared will certainly provide you lost of choices, and ?well crafted, sturdy jewelry. ?There is something for everyone. ?I own 3 pieces, and have constructed a wish list. ?How many days till my birthday, again?
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